Shop Policy: Refunds and Returns

Please review our policy carefully before making a purchase:

Customized Items
Customized products cannot be returned or exchanged unless there is a manufacturing defect, shipping damage, or the product does not match your specifications.

• Defects or Shipping Damage: Contact us within 48 hours of receiving the item with photos or videos.
• Specification Issues: Notify us within 48 hours, and we’ll resolve it with a repair, replacement, or refund.

Regular Items: 
We accept returns for regular items in new condition within 14 days of delivery.

1. Contact Customer Service at contact.mycutenesslounge@gmail.com with your order details and reason for return.
2. Follow the return instructions we provide.
3. Refunds will be issued within 5 to 7 business days after we receive the package.

Important Notes

• Items must be unused, in original packaging, and include all labels.
• Shipping fees are non-refundable.
• Free gifts and marked non-returnable items cannot be returned.
• Ensure returns are sent to the correct address provided by our team.

For assistance, email us at contact.mycutenesslounge@gmail.com, and we’ll respond within 24 hours

Important Notes

It is the customer’s responsibility to carefully review this policy before placing an order.
By completing your purchase, you agree to the terms outlined in this policy.

Shipping Delays Policy

If a parcel is delayed due to courier services, we are not responsible for providing any refund. Once the item has been shipped, delivery times are beyond our control.

We appreciate your understanding and encourage you to contact the courier directly for updates on delayed shipments.

For questions or concerns, feel free to contact us at contact.mycutenesslounge@gmail.com  before placing an order. Thank you for your understanding.